Frequently asked questions
Clear answers before you order.
Find essential information about the Apex Genetics catalogue, research-only positioning, ordering and delivery.
What are Apex Genetics products supplied for?
All products are supplied strictly for legitimate laboratory and research use. They are not medicines, supplements or products intended for human or veterinary use.
Can you provide dosage or administration guidance?
No. Apex Genetics does not provide dosage, administration, cycle, treatment or clinical guidance. Product information is limited to research identification, format, availability and ordering.
Who may purchase from Apex Genetics?
Customers must be able to lawfully acquire and use the requested material for research purposes. The purchaser is responsible for confirming that the order is appropriate for their jurisdiction and research environment.
How do I know the strength and format?
Each product page identifies the product name, stated strength and supplied format. Review those details carefully before placing an order.
Do you deliver throughout South Africa?
Apex Genetics is set up to fulfil orders nationally. Available delivery methods, charges and estimated timeframes are shown during checkout once shipping has been configured.
When will my order be processed?
Processing begins after payment has been confirmed. Delivery timing depends on the destination, selected service and product availability.
Can I change or cancel an order?
Contact Apex Genetics as soon as possible. Changes or cancellations may only be possible before an order has entered fulfilment or been dispatched.
What if my parcel arrives damaged or incorrect?
Keep the packaging and contact us promptly with the order number and clear photographs. The matter will be reviewed under the published Refund and Returns Policy.
How should research materials be stored?
Follow the storage information supplied with the specific product and your laboratory’s documented procedures. Access should be limited to appropriately trained personnel.
Can I ask whether a product is suitable for a medical condition?
No. Apex Genetics cannot assess medical suitability, diagnose conditions or recommend treatment. Speak to an appropriately qualified professional for medical matters.
Research use only
Purchasing confirms acceptance that products will be used only for legitimate research purposes and not for human or veterinary administration.